Thank you for choosing WORTHYNEST LIMITED for your broadcasting software needs. We strive to provide excellent service and satisfaction to all our customers. This Refund Policy outlines our policies regarding refunds for our services.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Technical Issues: If you encounter technical issues that prevent you from using our broadcasting software and our support team is unable to resolve the issue within a reasonable timeframe.
- Service Disruption: In the event of a prolonged service disruption or outage that significantly impacts your ability to use our software.
- Cancellation within Trial Period: If you cancel your subscription within the specified trial period (if applicable) and have not used the software beyond the trial period.
2. Refund Process
To request a refund, please contact our customer support team at Help@worthynest.org within 7 days of your purchase or the occurrence of the eligible circumstance. Please provide detailed information about the issue you are experiencing or the reason for your refund request.
Our support team will review your request and may require additional information to process your refund. Once your request is approved, we will initiate the refund to the original method of payment within 7 days.
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Fees paid for additional services or features not included in your subscription plan.
- Fees paid for usage beyond the terms of your subscription plan.
- Fees paid for customization or development services.
4. Chargebacks and Disputes
If you initiate a chargeback or payment dispute without contacting us first to resolve the issue, your account may be subject to suspension or termination. We encourage you to contact our customer support team to address any concerns before escalating the matter to your financial institution.
5. Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at Help@worthynest.org.
By using our services, you agree to abide by the terms outlined in this Refund Policy.